Good for ticket-based troubleshooting
When support asks for a file, the fastest response is usually a working link in the ticket. That keeps the conversation moving without back-and-forth over failed attachments or missing uploads.
Support file handoff
Send logs to support with a temporary download link.
Support teams often ask for log files, crash reports, screenshots, or exported diagnostics before they can investigate an issue. SendUp gives you a fast way to upload the troubleshooting package and paste one clean link into the ticket or reply.
- ✓Useful for logs, crash dumps, diagnostics, screenshots, exported reports, and packaged troubleshooting bundles.
- ✓Faster than forcing support files through email attachment limits or fragmented ticket uploads.
- ✓Lets you shorten the access window or add a password when the logs contain internal details.
Support, bug-report, and diagnostics uploads
Guides for logs, screenshots, crash captures, and temporary support attachments.
View all guides in this topicFocused file-sharing guides
Explore dedicated landing pages built for the highest-intent file sharing topics.
Upload error screenshots
A landing page focused on sharing error screenshots, bug captures, and troubleshooting images through temporary links.
Upload crash screenshots
A landing page focused on crash screenshots, application failure captures, and issue-report images shared through temporary links.
Upload support diagnostics
A landing page focused on diagnostic bundles, exported support reports, issue captures, and other troubleshooting files shared via temporary links.
Create a temporary file upload link
A landing page for users who want the fastest possible upload-first, copy-link, send-now workflow without setting up storage or accounts.
What this page is best for
Each landing page is written for a distinct search intent and use case.
Useful when logs contain internal details
Log files and diagnostics can include environment names, paths, IDs, timestamps, and other implementation details. Expiry and optional password protection make that handoff easier to control.
Works better than fragmented support uploads
Instead of sending screenshots in one place, logs in another, and crash exports in a third, a temporary link gives support one direct place to retrieve the file package.
Questions people ask before uploading
These are the common questions users ask when they need to send logs or troubleshooting files to a support team quickly.
What is a simple way to send logs to a support team?
Upload the log file to SendUp and share the generated download link in the support conversation.
What types of support files can I upload?
Log files, crash reports, diagnostic exports, screenshots, and packaged troubleshooting files up to 1 GB.
Should I protect support files with a password?
If the logs or diagnostics contain sensitive internal details, adding a password and keeping the link short-lived is a sensible default.
Does the support team need an account or can I limit how long the link stays active?
They do not need an account, and you can choose an expiry time so the file is not left accessible longer than needed.